September, 2017
Inspection News and Views from the American Society of Home Inspectors



Spotlight on ASHI Member Services

JENNIFER GALLEGOS



Hello, ASHI Members! My name is Jennifer Gallegos—I go by Jen—and if you’re wondering how to correctly pronounce my last name, it’s “ga-yeh-gos.” I am the new Membership Services Manager. Many of you have known Russell Daniels as the face of the Membership Department—after all, Russell dedicated 12 years of his career to it. But, here at ASHI, we have entered a new chapter, and with it, some changes have occurred. Russell’s new role is as the Executive Director of The ASHI School, and I have moved into the role of ASHI Membership Services Manager.

So, who am I? I started my career at ASHI about 2.5 years ago, as Membership Administrator. I entered applications for new members, answered questions through email or via phone, and helped our members in any way they needed. We like to call the membership administrator the “first responder” of the team. I learned firsthand about everything that ASHI members liked, disliked, needed or aspired to have. I also helped create and facilitate procedures to help make improvements in our department.

After 1.5 years in membership, I had the privilege of becoming the executive assistant to Frank Lesh, ASHI Executive Director. In that position, I learned a myriad of things about ASHI, from the By-Laws and Policies and Procedures to being able to organize board meetings, and I had the privilege of seeing a group of leaders discuss and plan ways to better the society. I also helped members enroll in the U.S. Department of Energy’s Home Energy Score Assessor training program and I will continue to be the coordinator of that program.

Although I love serving the Board of Directors and seeing everything that happens in the background, my heart has always belonged to membership. When the opportunity arrived for me to be part of the membership department once again, I took the leap. And here I am, ready to serve and bring fresh ideas to help our membership grow.

Now, I’m sure you know that membership isn’t a one-man (or in this case, one-lady) show—it’s a collaborative effort. We have an entire ASHI Membership Team and I’d like to introduce each team member. Michael Krauszowski, Membership Administrator, has been with ASHI for a year and has been helping our members with applications, answering questions and making sure that your exam scores are entered in your records. Mark Lester, Membership Services Coordinator, is “the man behind our chat box.” He assists with filling orders and mailing items to you. George
Herrera, Membership Services Assistant, answers your phone calls, processes new members, provides data entry and more. Last, but not least, is Janet George, Membership Supervisor. Many of you have talked with Janet—she is the go-to person for any member who wants to move up, and she has been working in the membership department for seven years. She is a woman full of knowledge who works diligently to help our members move up to the next level. She also does the invoicing for ASHI membership dues and works with our multi-inspector firms.

As you can see, our membership team at ASHI Headquarters works hard to serve you. I can promise you that we all strive to
do our best and we will work hard to meet your needs. We love working with you!